Customer ProtectionLast Updated: October 19, 2026

Shipping, Cancellation & Refund Policy

At SRI RAMA CYCLE AND AUTO SPARE PARTS, we are committed to delivering premium bicycles and genuine auto spare parts with complete customer transparency. This policy outlines our procedures for shipping, doorstep delivery, order cancellation, returns, and refunds.

1. Shipping Timelines & Doorstep Delivery

We process orders swiftly from our flagship hub in Kazipet, Hanumakonda:

Local Tri-Cities (Kazipet, Hanumakonda, Warangal):Orders are dispatched within 24–48 hours, fully assembled and calibrated by our technician. Delivery is completed within 2–4 business days.

State & Regional Shipping (Telangana / Andhra Pradesh):Dispatched within 2 business days via freight courier. Estimated delivery is 3–7 business days depending on pincode accessibility.

* Tracking information is automatically provided through your account and via SMS/WhatsApp once the consignment is shipped.

2. Order Cancellation Policy

Cancellation Before Dispatch: You may cancel your order at no charge before the cycle or spare parts have been dispatched from our workshop. A 100% full refund will be processed immediately back to the original payment method.

Cancellation After Dispatch: Once an order is in transit or out for delivery, cancellations are subject to two-way freight deduction costs incurred with logistics partners.

3. Returns & Replacements (7-Day Window)

We offer a 7-Day Replacement Policy for bicycles and spare parts under the following eligible conditions:

Product arrived damaged, defective, or with missing components during transit.
Wrong item, size, color, or incorrect auto spare part delivered versus the confirmed order.
Manufacturing flaw identified during unboxing/assembly prior to regular outdoor road use.

Important Notice on Returns: Please record an unboxing video or take clear photos of any damaged packaging upon delivery. Returned cycles must be in unused condition with all original tags, user manuals, warranty cards, and tools intact.

4. Refund Processing & Timelines

Once the returned product is received and inspected at our Kazipet store, your refund will be initiated:

Prepaid Orders (UPI, Cards, Net Banking): Refunds are credited automatically via Razorpay to your original bank account or card within 5 to 7 business days.

Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/IMPS or UPI to your verified bank account once banking details are provided to our support team.

5. Non-Returnable Items

The following categories cannot be returned once delivered:

Cycles that have been ridden outdoors or show tire wear, scratches, or altered modifications.
Consumable bicycle fluids (lubricants, grease, chain cleaners) once the seal has been opened.
Electrical or customized components with broken security seals.

6. Initiating a Return or Refund Claim

To request an order cancellation, replacement, or refund, contact our customer support team with your Order ID:

Helpline: +91 95736 53194

WhatsApp Support: Chat on WhatsApp

Email: sreeramacycle@gmail.com